Katie Peterson | Staff Writer
IHG Army Hotels, in partnership with Lendlease Public Partnerships LLC, is making some changes to its Fort Leavenworth properties in hopes of increasing quality of service to its customers.
“We want to improve the guest experience so they continue to return and want to return,” said Tom Wilson, Lendlease development manager.
Holiday Inn Express at Fort Leavenworth is currently having new windows installed throughout the entire complex, a nearly 700-window project.
“When we transitioned the building from the Army, all the seals in the windows had been penetrated, so they filled up with condensation, and it makes it cloudy-looking, and they’ve been that way for seven years,” said Tom Bastron, IHG director of regional operations. “We finally got some funding to go ahead and get them replaced. …The ones we are replacing them with are more energy efficient, too.”
The nearly $700,000 project is funded by Lendlease, and is expected to be completed by the end of October.
Additionally, internet service has been upgraded at the hotel to better accommodate the high internet use when guests come to stay, and all the televisions, more than 600, will be replaced with “smart” televisions in mid-November.
“It is going to help make our guest satisfaction scores go up because previously our internet, it wasn’t slow, but it wasn’t fast, and it would be overwhelmed because there wasn’t enough infrastructure in there to handle all of the (traffic),” Bastron said. “The new TVs are more interactive, so it’ll make it easier if somebody has a program at home and they want to bring it with them, they can use these TVs to interact with it.”
The smart TVs in turn help the internet issue, Bastron said.
“Instead of having another feed for these devices, such as gaming devices, it’ll all go right through the TV, which will have its own hard connection,” he said.
Ice slide guards are also being installed to prevent cars or guests from ice coming off the portico of the front entrance.
Other upcoming IHG property renovations include a sidewalk replacement outside the Thomas Custer House and stone window sill replacements at Otis Hall. All renovations are expected to start by mid-November, and are not expected to affect customer service.