• Residents stay informed in variety of ways

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    • Resources for on-post residents

      On-post housing residents should contact these resources about housing concerns:

      • The Fort Leavenworth Frontier Heritage Communities Management Office, 220 Hancock Ave., is open ...

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      Resources for on-post residents

      On-post housing residents should contact these resources about housing concerns:

      • The Fort Leavenworth Frontier Heritage Communities Management Office, 220 Hancock Ave., is open from 7:30 a.m. to 4:30 p.m. Monday through Friday. For more information, call (913) 682-6300.

      • The FLFHC Maintenance Office and Self-Help Store, 800 W. Warehouse Road, phone number is (913) 651-3838. Residents can also submit routine maintenance requests via e-mail at fhcmaint@tmo.com.

      • Garrison Housing Oversight Office, call 684-5684 or e-mail usarmy.leavenworth.imcom-central.mbx.hso@mail.mil.

      • The resident’s military chain of command.

      • Garrison Commander’s Office, call 684-2993 or the newly established Commander’s Housing Concern Hotline at 684-3858.

      In addition to these resources, residents can attend the monthly community mayors’ forum; attend the quarterly installation stakeholder meetings, a forum for the chain of command to share information and pass on community concerns; or participate in the quarterly Facebook town hall meetings.

  • Fort Leavenworth Frontier Heritage Communities
    Fort Leavenworth Frontier Heritage Communities would like to welcome all new residents and their families to Fort Leavenworth, “the best hometown in the Army.” The FLFHC staff would also like to thank all current residents for being a part of a wonderful community.
    Throughout the year, FLFHC provides different activities and events for the service member and their families through the Community Connections program. Events include holiday events, ice cream socials, cooking demonstrations and more. In addition, FLFHC hosts various monthly contests, including children’s coloring contests, birthday drawings and village of the month.
    Residents should watch their e-mail, the “Housing Update” column in the Fort Leavenworth Lamp, the Active Building resident portal and the FLFHC Facebook page for new events.
    All events are free to the Fort Leavenworth community. These activities are a great way to get to know neighbors, discover fun activities in the area and become adjusted to being on the installation.
    FLFHC would like to thank all residents who have helped make these events successful because these activities would not be possible without their continuous support.
    Resident portal
    FLFHC’s new Active Building resident portal at https://frontierheritagecommunities.activebuilding.com offers a way to submit routine maintenance work orders, track the status of service orders, receive community updates and announcements, and join groups with other FLFHC residents.
    One third of FLFHC residents are already signed up.
    To register, residents should select their address from the drop-down list. The address must match what is entered in the FLFHC resident database.
    Residents who did not receive an e-mail or whose link has expired can register at frontierheritagecommunities.activebuilding.com or contact the Community Management Office at (913) 682-6300.
    When residents submit routine work orders through the new resident portal, a customer service representative will call the resident the following business day to schedule an appointment. Residents are asked to leave a good daytime contact number.
    For emergency and urgent issues that arise, residents should immediately call the FLFHC Maintenance Office at (913) 682-6300 — even on holidays and weekends.
    After all closed service requests, FLFHC will send out an automated maintenance satisfaction survey to the primary e-mail address on file within two to three days after completing a service request. Residents are asked to take a few minutes to complete the survey and give their feedback.
    Within seven to nine days of moving in, new residents will receive a survey so FLFHC can gain feedback on the move-in experience. Additionally, departing residents are invited to participate in a survey within two days of vacating to provide feedback on their overall experience of residing in the community.
    Page 2 of 2 - Holiday closure
    FLFHC offices and the Self-Help Store will be closed July 4 in observance of Independence Day. Normal business hours will resume July 5. To report a maintenance emergency or submit a work order when the offices are closed, call the 24-hour maintenance line at (913) 651-3838.
    Villages with trash pick up scheduled for July 4 will be delayed by one day.
    Village of the Month
    Housing village mayors now have the opportunity to leave their mark and help promote their village to greatness.
    One of those ways is by encouraging residents to keep lawns and common areas clean and orderly. Photos of a village’s progress can be e-mailed to fhc@tmo.com and shared on FLFHC’s Facebook page. The village with the most improvement each month will have the opportunity to win $50 cash to use toward village activities in addition to the $200 village funds already provided each year. There is no limit to how many times a village can win.
    Utilities tip
    Try electric candles for safe outdoor fun. These battery-powered lights come in a wide range of styles to complement any patio decor.
    Watch for more announcements on Facebook, followed by a One-Call Now e-mail message with event details, and don’t forget to follow FLFHC on Twitter. Visit the FLFHC website at www.ftleavenworthfamilyhousing.com for downloadable forms and other useful information.
    Resident survey
    Service members and families who reside in privatized housing are encouraged to provide feedback on the draft Department of Defense resident bill of rights through the online survey that was sent to them via e-mail. The survey was sent out in mid-June and will close July 15.
    If residents have questions or need technical support, or if no member of their household received an e-mail with a survey link, they can contact CEL & Associates Inc. by e-mail at: BillofRightsFeedback@celassociates.com. Residents are asked to identify their installation and provide their street address on any e-mails.
    Feedback on the draft bill of rights must be provided through the survey, not to this e-mail address.
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