Town hall focuses on on-post housing

Garrison Commander Col. Marne Sutten introduces panelist Rick Field, Fort Leavenworth Residential Community Initiative asset and housing manager, during the housing town hall Feb. 25 at the Frontier Conference Center. Other panelists included Dale Cleland, chief of the Environmental Division, and Ron Hansen, president of Michaels Management Services/Michaels Military Housing. Post leaders, panelists and other subject matter experts listened to the concerns of post residents about unreported or unanswered housing issues on Fort Leavenworth. A Department of the Army Inspector General team will conduct town halls concerning privatized housing at 2 p.m. and 6 p.m. today (Feb. 28) and 10 a.m. March 1 at the Post Theater. The three meetings are for on-post residents of privatized housing, not Single Soldier Quarters residents. Only DAIG staff members will be gathering feedback; no local leaders or representatives will be in attendance. Photo by Prudence Siebert/Fort Leavenworth Lamp

Katie Peterson | Staff Writer

Rodents, mold, lead paint and work orders were just a few of the issues brought up by post-housing residents during the Fort Leavenworth Housing Town Hall Feb. 25 at the Frontier Conference Center.

The town hall was conducted to solicit unreported or unanswered housing concerns from service members and their families. Six subject matter experts were on hand to answer residents’ questions.

“Tonight is about trying to communicate and share what we know we’re doing and what the concerns are because we have an issue with housing across our Army,” said Lt. Gen. Michael Lundy, commanding general of the Combined Arms Center and Fort Leavenworth. “It is not that every house has got a problem, but we do have an issue. We’ve got to address that. Our soldiers, our families deserve to live in the best housing we can possibly provide them.”

Visits and assessments
Col. Paul Reese, CAC operations officer, briefed residents on the process of visits and assessments of on-post houses.

Members of the resident’s chain of command will visit housing and inspect barracks rooms March 1-15.

By March 1, all subordinate and tenant units will notify and receive consent or non-consent from service members residing in on-post residences of assessment visits.

By March 8, the initial round of visits will be completed by commanders, directors or designated representatives during duty hours.

By March 15, the final round of assessment visits will be completed, and the maintenance condition forms will be consolidated with the Fort Leavenworth Garrison.

Residents will be given at least a 48-hour notice before the arrival of the assessment team.

All assessment teams will consist of representatives from the residents’ chain of command, who will fill out a detailed maintenance condition form at each visit.

“It will be a very specific item list that they’ll go over,” Reese said.

Lundy encouraged residents to be knowledgeable of specific problems in their home ahead of the visit.

“Help focus them,” he said. “That way they’re not invading your privacy too much, but you’re able to show them what the challenges are. Your privacy is important.”

Life, health, safety
Ronald Hansen, president of Michaels Management Services/Michaels Military Housing, briefed residents on concerns that could arise during their time at Fort Leavenworth, including mold, lead paint and radon.

“There are some things in your home that will happen during your stay here,” Hansen said. “A lot of these issues have a wide variety of concern.

“If you have a problem, give us a call,” he said. “We don’t want you to have problems in your house. We want you to be happy. We want to help you create memories here.”

Fort Leavenworth Frontier Heritage Communities, LLC Management Office, 220 Hancock Ave., is open 7:30 a.m. to 4:30 p.m. Monday through Friday. For more information, call (913) 682-6300.

The Maintenance Office and Self-Help Store, 800 W. Warehouse Road, phone number is (913) 651-3838.

Residents can also submit routine maintenance requests via e-mail at

Addressing concerns
Residents should contact these organizations with housing concerns:
• Fort Leavenworth Frontier Heritage Communities, call (913) 651-3838.
• FLFHC Management Office, call (913) 682-6300.
• U.S. Army Garrison Housing Oversight Office, call (913) 684-4021 or e-mail
• Rick Field, Fort Leavenworth RCI asset and housing manager, at (913) 684-5684.
• The resident’s military chain of command.
• Garrison Commander’s Office, call (913) 684-2993 or the newly established Commander’s Housing Concern Hotline at (913) 684-3858.

Along with the above list, residents can also attend the monthly community mayors’ forum; attend the quarterly installation stakeholder meetings, a forum for the chain of command to share information and pass on community concerns; or participate in the quarterly Facebook town hall meetings. The next Facebook town hall is 11 a.m. to noon April 12 on the Fort Leavenworth Facebook page.

Inspector General
Lundy said residents can also contact the Inspector General’s office as an alternative to talking to the chain of command if there is an issue of a more sensitive nature.

“It can be anonymous,” he said. “They are also required by law to get you an answer back.”

The IG office can be reached at (913) 684-4685 or the hotline at (913) 684-4686.

The Department of the Army Inspector General inspection team will also conduct three town halls to gather input and feedback from post housing residents. The meetings are at 2 and 6 p.m. today and 10 a.m. March 1 at Post Theater.

Only on-post privatized housing residents can attend the DAIG meetings.

“That’s an opportunity for you to talk to the Army inspector general without the chain of command, without our housing partners, so you can share your concerns there,” Lundy said. “We have to be able to find the problem to be able to solve it. Make us aware. We really do want to hear your concerns.”


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