Fort Leavenworth Frontier Heritage Communities

Fort Leavenworth Frontier Heritage Communities’ Maintenance Department has adjusted operations and services to ensure the health and welfare of residents and employees. 
The Maintenance Department, Self-Help Store and other common spaces are closed to public access.


To purchase an item from the Self-Help Store or to schedule an appointment or service request, call the Maintenance Team at (913) 651-3838 or e-mail fhcmaint@tmo.com for assistance.


To best match items needed from the Self-Help Store, e-mail a picture of the needed item and specify the quantity.


Self-Help Store items can be picked up from noon to 4 p.m. Tuesdays, Wednesdays and Thursdays.


Items will be added to the closest pickup day, but residents can request a future pickup day.
Payment for Self-Help items can be made via credit card over the phone or be paid at a later date and time. FLFHC does not accept American Express.


Items will be labeled and placed outside for the resident to pick up on the arranged date. In the event of rain, other arrangements may be implemented.


Active Building
Active Building is Fort Leavenworth Frontier Heritage Communities’ Resident Portal. This portal is a simple way for residents to stay connected to community events and to create and track non-emergent maintenance requests. Joining is very easy — just follow these steps:


Sign up at https://frontierheritagecommunities.activebuilding.com and click “New User” and “Get Started Now.”


There can only be one Active Building account per address; however, multiple devices (phones, computer, etc.) can use the same login and password.


The e-mail address used to register on Active Building must be the same e-mail address provided during lease signing. Active Building will sometimes not work with “.mil” e-mail accounts. Residents who need to change the e-mail address to a personal account can call FLFHC at (913) 682-6300 to update it.


During registration, Active Building will request an address code. This code is typically the first four letters of the street name followed by the unit number. For example, 175 Johnson Drive would be JOHN175. For address codes for streets that begin with numbers, for example 6th Infantry Road, call FLFHC at (913) 682-6300 and the address code can be provided.


Active Building should only be used to submit routine work orders, such as drywall damage, broken tiles, torn carpet or a malfunctioning garbage disposal.


Always speak to a live person in the Maintenance Department at (913) 651-3838 for urgent or emergency work orders. Urgent or emergency work order situations include being locked out, heat failure with an outdoor temperature below 55 degrees or air conditioning failure when the outdoor temperature is above 80 degrees, water or sewage backup, water leak causing property damage, loss of utility service, frozen water pipes, no hot water, clogged shower, or inoperative range or refrigerator.


For more information, call the Community Management Office (913) 682-6300.

Mission donations
The City Union Mission Christian Life Center truck is now parked across the Community Management Office weekdays from 10 a.m. to 2 p.m. where residents can drop items off or arrange curbside pick-up.


The second Saturday of each month, place items for donation curbside before 10 a.m. for collection between 10 a.m. and 3 p.m. The mission will issue a tax voucher for accepted donations.


The mission accepts clothing, furniture and other household items, but not appliances, mattresses, cribs or carseats. Separate any bulk trash from donations and place clothing and shoes inside plastic bags marked for mission donation.


Anything left on the curb Monday will be collected as bulk trash and not a donation.


Utilities tip
Conserve more energy by air drying. Instead of using the dishwasher’s dryer cycle or blow drying your hair — air dry. Dryers in general can use lots of energy; air drying can save money and helps reduce electricity consumption.

Watch for more announcements on Facebook, followed by a One-Call Now e-mail message with event details. Don’t forget to follow FLFHC on Twitter. Visit the FLFHC website at www.ftleavenworthfamilyhousing.com for downloadable forms and other useful information.

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