Fort Leavenworth Frontier Heritage Communities

One of the many benefits to residents of Fort Leavenworth Frontier Heritage Communities is the presence of a responsive 24-hour maintenance staff. Although it is a valuable asset to the community, saving both time and money for residents, it is important to understand that calls placed to the Maintenance Department outside of the normal business hours of 7:30 a.m. to 4:30 p.m. Monday through Friday should be for emergency requests only.

Urgent or emergency service requests should only be made when the situation creates an imminent danger to residents or risks serious damage to property after hours or on the weekends. Examples include an electrical power outage, loss of heating in the winter or cooling in the summer, or extensive flooding in a basement. When calling with an urgent or emergency service request, stay on the line to speak with a member of the maintenance team.

For a routine work order, residents should call the FLFHC Maintenance Office at (913) 651-3838 or use ActiveBuilding, the FLFHC resident portal. To register for ActiveBuilding, visit https://frontierheritagecommunities.activebuilding.com. For more information about setting up an ActiveBuilding account, call the Community Management Office at (913) 682-6300.

In addition to regularly offered services, the Maintenance Department also provides self-help items for the convenience of residents at a minimal cost. Furnace filters are available at no cost. Self-help items can be purchased at the Maintenance Warehouse at 800 W. Warehouse Road, near the horse stables. Also, residents are asked to complete and return the maintenance survey that accompanies each work order receipt. Resident feedback helps FLFHC improve service to residents.


Wellness drawing
Residents can stop by the Community Management Office at 220 Hancock Ave. to enter a drawing for a basket of wellness goodies to start the new year. FLFHC will draw two wining names Jan. 24.


Football photo contest
FLFHC wants families to submit a photo of themselves in their favorite team’s football gear. The winners will receive a football party package just in time for the big game. Submissions must be e-mailed to fhc@tmo.com by noon Jan. 24. Photos will be posted to the FLFHC Facebook page and the two entries with the most “likes” will win a loaded football party snack basket. Winners will be announced Jan. 31.

KC Mission donations
FLFHC has partnered with the KC City Thrift Community Donation Center. The second Saturday of each month, items to be donated to the mission can be placed curbside before 10 a.m. For each donation, the mission will give a voucher for tax credit that can be written off income taxes. 

The mission accepts clothing, furniture and other household items but not mattresses. Separate any bulk trash from donations and place clothing and shoes inside plastic bags marked for mission donation. Anything left on the curb Monday will be collected as bulk trash and not a donation.

Office closures
The FLFHC offices, including the Self-Help Store, will be closed Jan. 20 in observance of Dr. Martin Luther King Jr. Day. Normal business hours will resume Jan. 21. Residents who have a maintenance emergency or wish to submit a work order can call the 24-hour maintenance line at (913) 651-3838.

Birthday drawing
Have a child with a birthday in January? Come by the Fort Leavenworth Frontier Heritage Communities office at 220 Hancock Ave. to enter him or her into the monthly birthday drawing. All submissions must be received in the FLFHC office by Jan. 21.

Coloring contest
Children’s coloring contest sheets are available online at www.ftleavenworthfamilyhousing.com and at the FLFHC office at 220 Hancock Ave. Entries must be received by Jan. 21. Contest winners will receive a prize and have their artwork published in the FLFHC newsletter.

Utilities tip
Did you know that approximately 75 percent of the water used inside the home is consumed in the bathroom? Every toilet flush uses up to five gallons of water.

Watch for more community event announcements on Facebook, followed by a One-Call Now e-mail message with event details, and don’t forget to follow FLFHC on Twitter. Visit the FLFHC website at www.ftleavenworthfamilyhousing.com for downloadable forms and other useful information.

Resources for on-post residents

On-post housing residents should contact these resources about housing concerns:
The Fort Leavenworth Frontier Heritage Communities Management Office, 220 Hancock Ave., is open from 7:30 a.m. to 4:30 p.m. Monday through Friday. For more information, call (913) 682-6300.
The FLFHC Maintenance Office and Self-Help Store, 800 W. Warehouse Road, phone number is (913) 651-3838. Residents can also submit routine maintenance requests via e-mail at fhcmaint@tmo.com.
Garrison Housing Oversight Office, call 684-5684 or e-mail usarmy.leavenworth.imcom-central.mbx.hso@mail.mil.
The resident’s military chain of command.
Garrison Commander’s Office, call 684-2993 or the Commander’s Housing Concern Hotline at 684-3858.
In addition to these resources, residents can attend the monthly community mayors’ forum; attend the quarterly installation stakeholder meetings, a forum for the chain of command to share information and pass on community concerns; or participate in the quarterly Facebook town hall meetings.

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