Fort Leavenworth Frontier Heritage

With the start of the cold winter months, residents are reminded to keep garage doors closed to help the house maintain a comfortable temperature and keep pests at bay. Another tip to help deter pests from entering garages is to store pet food in plastic containers.

Residents should also detach garden hoses, and hoses must remain detached for the remainder of fall and the entire winter to prevent water in the hoses and pipes from freezing. Damage caused by frozen pipes is very costly and the repair will require water to be turned off until the repair can be completed.

Housing survey
Residents of Fort Leavenworth Frontier Heritage Communities were e-mailed the Department of the Army Resident Communities Initiative Survey Nov. 12. The survey lets the Army and FLFHC know residents’ opinions about on-post housing and identifies what is being done well and where improvement is needed. The survey will run until Dec. 12.

This survey is being administered through a third party, CEL & Associates Inc. Survey results are confidential, so residents are encouraged to express their true opinions and thoughts.

If residents have not received the survey e-mail, they should check their e-mail spam folder for an e-mail from ArmyHousingSurvey@celassociates.com. Anyone who did not receive the e-mail with the survey link should contact the FLFHC Community Management Office at (913) 682-6300.

Office closure
The FLFHC offices, including the Self-Help Store, will be closed Nov. 28-29 for Thanksgiving. In case of a maintenance emergency or to submit a work order, call the 24-hour maintenance line at (913) 651-3838.

Holiday decorations
A reasonable amount of inside/outside electrical holiday decorations can be displayed during the month of or 30 days before a holiday, whichever is longer. All decorations must be removed within two weeks after the holiday. Remove Thanksgiving decorations by Dec. 12 and Christmas decorations by Jan. 9.

Holiday exterior lighting should only be used after dark, turned off by 11 p.m. and unplugged whenever residents are not home.

Rooftop decorations are prohibited and all decorative materials must be fire resistant. Nails, spikes, building staples or any other type of fastener that may leave permanent damage is prohibited. Residents can use clips or tape to install holiday lighting and should carefully inspect and control ornamental lighting to avoid fires. Outside light and electrical cords must be UL approved and designated for outdoor use. Cords should not be run out of windows or across heating or ventilation ducts. Residents should always check their smoke alarms before using holiday decorations.

Residents can place ornaments on the lawn if the decorations are maintained and presented in a pleasing appearance and will not interfere with lawn maintenance. Exterior lighting must be ground fault indicator protected and not overloaded.

For more information, see the Resident Guidelines and Community Handbook.

Utilities tip
Regularly replace furnace filters. Furnace filters for most homes are provided for free at the FLFHC Self-Help Store at 800 W. Warehouse Road. Call (913) 651-3838 for information.

Watch for more community event announcements on Facebook, followed by a One-Call Now e-mail message with event details, and follow FLFHC on Twitter. Visit the FLFHC website at www.ftleavenworthfamilyhousing.com for downloadable forms and other useful information.

Resources for on-post residents

On-post housing residents should contact these resources about housing concerns:
• The Fort Leavenworth Frontier Heritage Communities Management Office, 220 Hancock Ave., is open from 7:30 a.m. to 4:30 p.m. Monday through Friday. For more information, call (913) 682-6300.
• The FLFHC Maintenance Office and Self-Help Store, 800 W. Warehouse Road, phone number is (913) 651-3838. Residents can also submit routine maintenance requests via e-mail at fhcmaint@tmo.com.
• Garrison Housing Oversight Office, call 684-5684 or e-mail usarmy.leavenworth.imcom-central.mbx.hso@mail.mil.
• The resident’s military chain of command.
• Garrison Commander’s Office, call 684-2993 or the Commander’s Housing Concern Hotline at 684-3858.
In addition to these resources, residents can attend the monthly community mayors’ forum; attend the quarterly installation stakeholder meetings, a forum for the chain of command to share information and pass on community concerns; or participate in the quarterly Facebook town hall meetings.

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