• MAHC patient advocate honored for service

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  • Tracy McClung | Munson Army Health Center Public Affairs
    The 2017 Beneficiary Counseling and Assistance Coordinator of the Year Award was given by Army Medical Command to Tiffany Dipman, Munson Army Health Center’s patient advocate.
    Dipman was nominated by the health center and Regional Health Command-Central for her selfless service to active and retired service members and their families in 2017. This is the second time Dipman has received this award.
    “Ms. Dipman represents the commander in dealing with all patient and family concerns. Her experience and knowledge of the military treatment facilities’ operational activities allows her to resolve countless requests for assistance in coordinating care and resolving problems,” said Tracy Wooten, acting MAHC quality manager. “She unceasingly shows a positive attitude and is friendly and open with patients and staff.”
    Patient advocates serve an important purpose at MAHC to help patients navigate the health care system, secure appointments and help determine insurance coverage. Advocates also answer questions regarding policies, make calls to get answers to patient questions and forward feedback to the command.
    “I highly recommended Ms. Dipman for this award because of her continuous efforts and contribution to the military health care system and organization as a whole,” said Col. David Cassella, MAHC commander.
    Another function of the patient advocates is to keep a close eye on the Joint Outpatient Experience Survey. Dipman encourages patients to fill out the survey so MAHC can continue to improve services, which is one of the reasons she was nominated for this award.
    Dipman will receive a monetary award of $2,000 from MEDCOM and a special act award in a ceremony later this year.
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