• Orange badges ID MAHC leaders, problem solvers

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  • Munson Army Health Center
    Munson Army Health Center has started a new program that will allow patients to resolve medical issues quickly to improve their patient experience. Customer service is a key element of patient satisfaction, and MAHC staff members strive to exceed the expectations of patients seeking care in the facility.
    Health care is a partnership between the patient and the health care professionals at MAHC. As part of that communication, it is important that patients take an active role in their health care experience. Knowing who to go to for resolution has now become easier with the Orange Badge Program.
    “Orange badges should communicate, ‘I can help you resolve your issue and I can help ensure that the care you are receiving is truly in the spirit of partnership and your best interest,’” said Col. David Cassella, health center commander.
    Designated leaders in the organization will wear a bright orange badge and are empowered by the commander to resolve problems at the lowest level. The staff will work with the orange badge team to achieve prompt resolution to the patient’s problem.
    Patient advocates are also available to help resolve problems and help navigate the MAHC health care system. For more information about the Orange Badge Program, contact MAHC Public Affairs at 684-6343.
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