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Since June 2011, the Civilian Personnel Advisory Center has seen an increase in positive submissions to the Interactive Customer Evaluation for the services the center provides. In that time period, all but two customers indicated they were satisfied.
One satisfied customer commented, “Recently I went to a CPAC employee to discuss retirement options. She was extremely knowledgeable and answered all my questions. It’s very helpful to have someone local to talk to that knows the subject matter as well as she does. Well done!”
Another submission stated, “The CPAC employee answered all of my questions, patiently, on the phone and did not delay in responding by e-mail as promised. I appreciate someone who is truly customer orientated and cares about his and his office image.”
A few shorter comments made were, “Outstanding customer support” and “Great customer service. I was very pleased.”
CPAC has received 79 submissions in the previous 12 months and maintains an encouraging satisfaction rating of 89 percent. Customer feedback indicated high satisfaction with CPAC’s hours of service, facility appearance and employee/staff attitude. Timeliness of service was the lowest in average satisfaction for the previous 12 months and averaged 4.56 in a Likert Scale with one being poor and five being excellent. Ninety percent of customers indicated the services met their needs.
The Interactive Customer Evaluation system is accessible online through various Fort Leavenworth websites. Any customer can click on the ICE logo to be forwarded to the Fort Leavenworth ICE website. Customers may also visit https://ice.disa.mil. The ICE system is monitored daily to ensure customers requesting a response receive their response within three working days.
The ICE system provides a voice for the customer and was established to determine if the Garrison is adequately providing for the needs of those who work, play and live on the installation. For more information, contact Angela Banks, program and management analyst in the Plans, Analysis and Integration Office, at 684-1750 or e-mail angela.banks2@ us.army.mil.
Since June 2011, the Civilian Personnel Advisory Center has seen an increase in positive submissions to the Interactive Customer Evaluation for the services the center provides. In that time period, all but two customers indicated they were satisfied.
One satisfied customer commented, “Recently I went to a CPAC employee to discuss retirement options. She was extremely knowledgeable and answered all my questions. It’s very helpful to have someone local to talk to that knows the subject matter as well as she does. Well done!”
Another submission stated, “The CPAC employee answered all of my questions, patiently, on the phone and did not delay in responding by e-mail as promised. I appreciate someone who is truly customer orientated and cares about his and his office image.”
A few shorter comments made were, “Outstanding customer support” and “Great customer service. I was very pleased.”
CPAC has received 79 submissions in the previous 12 months and maintains an encouraging satisfaction rating of 89 percent. Customer feedback indicated high satisfaction with CPAC’s hours of service, facility appearance and employee/staff attitude. Timeliness of service was the lowest in average satisfaction for the previous 12 months and averaged 4.56 in a Likert Scale with one being poor and five being excellent. Ninety percent of customers indicated the services met their needs.
The Interactive Customer Evaluation system is accessible online through various Fort Leavenworth websites. Any customer can click on the ICE logo to be forwarded to the Fort Leavenworth ICE website. Customers may also visit https://ice.disa.mil. The ICE system is monitored daily to ensure customers requesting a response receive their response within three working days.
The ICE system provides a voice for the customer and was established to determine if the Garrison is adequately providing for the needs of those who work, play and live on the installation. For more information, contact Angela Banks, program and management analyst in the Plans, Analysis and Integration Office, at 684-1750 or e-mail angela.banks2@ us.army.mil.
