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There were more than 525 submissions to the Interactive Customer Evaluation system for Garrison service providers in August. Submissions last month yielded 83 percent satisfaction rating for the entire Garrison, short of the Garrison goal of 93 percent.
The goal for fiscal year 2011 for Garrison service providers is 7,500 ICE submissions. That goal may not be reached but an increase in submissions over fiscal year 2010 is expected. The number of submissions is an important key in understanding customer satisfaction. Some service providers still do not receive enough submissions to provide statistically accurate satisfaction ratings. The goal number of submissions is derived from historical data, and the number of employees and customers of a specific service provider. Installations of comparable size and mission are also considered in determining submission goals for service providers at Fort Leavenworth.
The goal for August was 722 submissions. The Directorate of Human Resources continue to receive the most submissions with more than 208 submissions and a satisfaction rating of 97 percent.
With 116 submissions, the Directorate of Family and Morale, Welfare and Recreation received a satisfaction rating of 74 percent.
The Directorate of Logistics and Public Works received 64 submissions and a satisfaction rate of 68 percent.
The Directorate of Emergency Services received 53 submissions with 63 percent satisfaction rate for the month.
The Directorate of Plans, Training and Mobilization received 17 submissions and maintained a 100 percent satisfaction rating.
Many service providers do not receive regular feedback through the ICE system, including the Non-Appropriated Fund Personnel Center, Staff Judge Advocate, Equal Employment Opportunity, Public Affairs and the Garrison Safety office. Customers are encouraged to use the ICE system to leave their feedback whether they received positive or negative service.
Installation Management Command is also now in ICE. Go to https://ice.disa.mil and search for IMCOM Headquarters in San Antonio. More than 25 service providers are listed.
ICE is accessible online through various Fort Leavenworth websites. Any customer can click on the ICE logo to be forwarded to the Fort Leavenworth ICE website. Customers may also visit https://ice.disa.mil. The ICE system is monitored daily to ensure customers requesting a response receive their response within three working days.
The ICE system provides a voice for the customer and was established to determine if the Garrison is adequately providing the needs of those who work, play and live on the installation. For more information, contact Angela Banks, program and management analyst in the Plans, Analysis and Integration Office at 684-1750, or e-mail angela.banks2@us.army.mil.
There were more than 525 submissions to the Interactive Customer Evaluation system for Garrison service providers in August. Submissions last month yielded 83 percent satisfaction rating for the entire Garrison, short of the Garrison goal of 93 percent.
The goal for fiscal year 2011 for Garrison service providers is 7,500 ICE submissions. That goal may not be reached but an increase in submissions over fiscal year 2010 is expected. The number of submissions is an important key in understanding customer satisfaction. Some service providers still do not receive enough submissions to provide statistically accurate satisfaction ratings. The goal number of submissions is derived from historical data, and the number of employees and customers of a specific service provider. Installations of comparable size and mission are also considered in determining submission goals for service providers at Fort Leavenworth.
The goal for August was 722 submissions. The Directorate of Human Resources continue to receive the most submissions with more than 208 submissions and a satisfaction rating of 97 percent.
With 116 submissions, the Directorate of Family and Morale, Welfare and Recreation received a satisfaction rating of 74 percent.
The Directorate of Logistics and Public Works received 64 submissions and a satisfaction rate of 68 percent.
The Directorate of Emergency Services received 53 submissions with 63 percent satisfaction rate for the month.
The Directorate of Plans, Training and Mobilization received 17 submissions and maintained a 100 percent satisfaction rating.
Many service providers do not receive regular feedback through the ICE system, including the Non-Appropriated Fund Personnel Center, Staff Judge Advocate, Equal Employment Opportunity, Public Affairs and the Garrison Safety office. Customers are encouraged to use the ICE system to leave their feedback whether they received positive or negative service.
Installation Management Command is also now in ICE. Go to https://ice.disa.mil and search for IMCOM Headquarters in San Antonio. More than 25 service providers are listed.
ICE is accessible online through various Fort Leavenworth websites. Any customer can click on the ICE logo to be forwarded to the Fort Leavenworth ICE website. Customers may also visit https://ice.disa.mil. The ICE system is monitored daily to ensure customers requesting a response receive their response within three working days.
The ICE system provides a voice for the customer and was established to determine if the Garrison is adequately providing the needs of those who work, play and live on the installation. For more information, contact Angela Banks, program and management analyst in the Plans, Analysis and Integration Office at 684-1750, or e-mail angela.banks2@us.army.mil.
