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At a Garrison All Hands meeting in 2009 an employee requested that the Garrison commander explore alternatives for funding so that the Fort Leavenworth Stables could be renovated. The employee said the facility had deteriorated to the point it was becoming an eyesore.
The issue was added to the Community FIRST (Feedback, Issues, Resolutions, Solutions, Today) log, a structured process for obtaining, vetting, prioritizing and resolving installation-level issues that cannot be addressed because of their complexity through the Interactive Customer Evaluation system.
About $75,000 has been used to completely refurbish wood and paint stalls in the south barn. More funds are being sought to do the same to the north barn. Electrical uprades are also being made for the safety of patrons in the barns, but the barns are not the only part of the stables facility receiving attention.
“Quite a bit of work has already been completed in many other areas of the stables facility,” said Jeff Honey, outdoor recreation director for Family and Morale, Welfare and Recreation.
The footing in the outdoor arena was replaced with new sand. Footing boards were put in place to maintain the sand. The indoor arena received a new footing consisting of rubberized mulch and sand. Pasture land has been opened west of the barns, adding about three acres to the 13 acres available across the installation.
Customers have commented through the ICE system that the inmates do an excellent job clearing the trails for horse riders. They have also commented that the stables are some of the nicest stables around for the price range. The barns are currently at full board with an estimated 60 horses depending on the size of stall rented.
FMWR and Fort Leavenworth have invested a great deal of funds and labor toward the stables and surrounding facilities, and the Garrison commander has deemed this issue resolved. Only the Garrison commander can close an issue on the Community FIRST log, and usually only does so after receiving feedback from organizational managers, customers and stakeholders. Although more work is planned for the facility, the original issue of aesthetics has been greatly improved.
Currently there are more than 36 issues being tracked for resolution on the Community FIRST log. A portion of those issues came from the local Army Family Action Plan symposium. Mayors representing the various villages on the installation meet monthly and have identified several issues while other issues being tracked have come through e-mail. More issues were provided through other forums available.
The CMS program at Fort Leavenworth is a three-tiered feedback system established to determine if the Garrison is adequately providing the needs of those who work, play and live on the installation. For more information about Customer Management Services contact Angela Banks, Customer Service Officer at (913) 684-1750, angela.banks2@us .army.mil.
At a Garrison All Hands meeting in 2009 an employee requested that the Garrison commander explore alternatives for funding so that the Fort Leavenworth Stables could be renovated. The employee said the facility had deteriorated to the point it was becoming an eyesore.
The issue was added to the Community FIRST (Feedback, Issues, Resolutions, Solutions, Today) log, a structured process for obtaining, vetting, prioritizing and resolving installation-level issues that cannot be addressed because of their complexity through the Interactive Customer Evaluation system.
About $75,000 has been used to completely refurbish wood and paint stalls in the south barn. More funds are being sought to do the same to the north barn. Electrical uprades are also being made for the safety of patrons in the barns, but the barns are not the only part of the stables facility receiving attention.
“Quite a bit of work has already been completed in many other areas of the stables facility,” said Jeff Honey, outdoor recreation director for Family and Morale, Welfare and Recreation.
The footing in the outdoor arena was replaced with new sand. Footing boards were put in place to maintain the sand. The indoor arena received a new footing consisting of rubberized mulch and sand. Pasture land has been opened west of the barns, adding about three acres to the 13 acres available across the installation.
Customers have commented through the ICE system that the inmates do an excellent job clearing the trails for horse riders. They have also commented that the stables are some of the nicest stables around for the price range. The barns are currently at full board with an estimated 60 horses depending on the size of stall rented.
FMWR and Fort Leavenworth have invested a great deal of funds and labor toward the stables and surrounding facilities, and the Garrison commander has deemed this issue resolved. Only the Garrison commander can close an issue on the Community FIRST log, and usually only does so after receiving feedback from organizational managers, customers and stakeholders. Although more work is planned for the facility, the original issue of aesthetics has been greatly improved.
Currently there are more than 36 issues being tracked for resolution on the Community FIRST log. A portion of those issues came from the local Army Family Action Plan symposium. Mayors representing the various villages on the installation meet monthly and have identified several issues while other issues being tracked have come through e-mail. More issues were provided through other forums available.
The CMS program at Fort Leavenworth is a three-tiered feedback system established to determine if the Garrison is adequately providing the needs of those who work, play and live on the installation. For more information about Customer Management Services contact Angela Banks, Customer Service Officer at (913) 684-1750, angela.banks2@us .army.mil.
