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The Child Development Center receives about 100 Interactive Customer Evaluation submissions each year and has an average satisfaction of 82 percent. In recent months, the CDC has seen an increase in satisfaction ratings. The comments received from customers show how pleased parents are with services received at the facility.
“My family and I have been extremely pleased with the Fort Leavenworth CDC,” wrote one customer. “My son has been enrolled in the hourly care program for almost a year, and it has been one of the best decisions we have made for him. From the front desk to the hourly care supervisor, everyone has been wonderful. I will miss these fantastic ladies as we move on to our next assignment.”
In November, a customer wrote, “I have been very happy with my experience at the CDC this past year. I want to thank all of the (Child and Youth Program Assistants) in the Butterfly Room for all of the care they have given my daughter. Each day she is greeted and taken from me. I never have to worry about whether or not she is cared for. I see and feel genuine care and concern from all of the ladies.”
“My hat is off to the amazing women in the Galaxy Room,” another parent wrote in December.
“The staff in the Teddy Bear Room do a great job with the children,” another parent commented. “They truly care about the overall well-being of the little ones and are very conscientious.”
“My children had an outstanding experience at the CDC,” said another. “Their experience in Voyagers was outstanding and my child blossomed in the Explorer atmosphere and curriculum. The staff was excellent.”
The number of submissions received about the quality of care only amplifies the need for more spaces for child care.
“We have been actively addressing the need for additional child care spaces to meet demand for several years,” said Carol Shafer, Child, Youth and School Services chief. “We have additional facilities opening in summer 2012, but in the meantime, Family Child Care providers can provide care.”
An hourly-only FCC home is coming soon. FCC providers on and off post have been through the CDC training program and are supervised and monitored through the FCC Program. To obtain names of FCC providers, contact Parent Central at 684-5138.
ICE can make a difference. It is a major component to providing individual feedback as part of the Customer Management Services program. It provides direct feedback about services people receive and promotes rapid interaction between service providers and the customer. ICE is accessible online through various Fort Leavenworth Web sites. Any customer can click on the ICE logo to be forwarded to the Fort Leavenworth ICE Web site. Customers can also visit https://ice.disa.mil. The ICE system is monitored daily to ensure customers requesting a response receive their response within three working days.
The CMS program at Fort Leavenworth is a three-tiered feedback system established to determine if the Garrison is adequately providing the needs of those who work, play and live on the installation in making Fort Leavenworth the best hometown in the Army. For more information, contact Angela Banks, program and management analyst in the Plans, Analysis and Integration Office at 684-1750 or e-mail angela.banks2@us.army.mil.
The Child Development Center receives about 100 Interactive Customer Evaluation submissions each year and has an average satisfaction of 82 percent. In recent months, the CDC has seen an increase in satisfaction ratings. The comments received from customers show how pleased parents are with services received at the facility.
“My family and I have been extremely pleased with the Fort Leavenworth CDC,” wrote one customer. “My son has been enrolled in the hourly care program for almost a year, and it has been one of the best decisions we have made for him. From the front desk to the hourly care supervisor, everyone has been wonderful. I will miss these fantastic ladies as we move on to our next assignment.”
In November, a customer wrote, “I have been very happy with my experience at the CDC this past year. I want to thank all of the (Child and Youth Program Assistants) in the Butterfly Room for all of the care they have given my daughter. Each day she is greeted and taken from me. I never have to worry about whether or not she is cared for. I see and feel genuine care and concern from all of the ladies.”
“My hat is off to the amazing women in the Galaxy Room,” another parent wrote in December.
“The staff in the Teddy Bear Room do a great job with the children,” another parent commented. “They truly care about the overall well-being of the little ones and are very conscientious.”
“My children had an outstanding experience at the CDC,” said another. “Their experience in Voyagers was outstanding and my child blossomed in the Explorer atmosphere and curriculum. The staff was excellent.”
The number of submissions received about the quality of care only amplifies the need for more spaces for child care.
“We have been actively addressing the need for additional child care spaces to meet demand for several years,” said Carol Shafer, Child, Youth and School Services chief. “We have additional facilities opening in summer 2012, but in the meantime, Family Child Care providers can provide care.”
An hourly-only FCC home is coming soon. FCC providers on and off post have been through the CDC training program and are supervised and monitored through the FCC Program. To obtain names of FCC providers, contact Parent Central at 684-5138.
ICE can make a difference. It is a major component to providing individual feedback as part of the Customer Management Services program. It provides direct feedback about services people receive and promotes rapid interaction between service providers and the customer. ICE is accessible online through various Fort Leavenworth Web sites. Any customer can click on the ICE logo to be forwarded to the Fort Leavenworth ICE Web site. Customers can also visit https://ice.disa.mil. The ICE system is monitored daily to ensure customers requesting a response receive their response within three working days.
The CMS program at Fort Leavenworth is a three-tiered feedback system established to determine if the Garrison is adequately providing the needs of those who work, play and live on the installation in making Fort Leavenworth the best hometown in the Army. For more information, contact Angela Banks, program and management analyst in the Plans, Analysis and Integration Office at 684-1750 or e-mail angela.banks2@us.army.mil.
