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The Casualty Assistance Office continually seeks feedback from customers on the training CAO provides throughout the year.
CAO accounts for just less than a quarter of the submissions received through the Interactive Customer Evaluation system about the Directorate of Human Resources. DHR receives more ICE submissions than any other Fort Leavenworth Garrison organization. In the previous 12 months, CAO has received 602 submissions and has a 100 percent satisfaction rating.
One patron commented, “Excellent job by all instructors. Very good atmosphere instructing on a tough topic. Having people make presentations who are actual survivors or casualty assistance officers is very valuable and helpful. Good job by everyone involved in answering questions.”
Another stated, “Videos were excellent. Instructor made the class interesting and easy to understand. Walking through paperwork was very helpful. This was excellent training regardless of ever having to perform duty or not. It opened my eyes to what surviving families go through. It made me think about what I need to discuss with my family.”
ICE can make a difference. It is a major component to providing individual feedback as part of the Customer Management Services program. It provides direct feedback of services received by individuals and promotes rapid interaction between service providers and the customer.
ICE is accessible online through various Fort Leavenworth websites. Any customer can click on the ICE logo to be forwarded to the Fort Leavenworth ICE website. Customers can also visit https://ice.disa.mil. The ICE system is monitored daily to ensure customers requesting a response receive their response within three working days.
Customer Management Services program includes the Interactive Customer Evaluation and Community FIRST (Feedback, Issues, Resolutions, Solutions, Today) systems to provide a voice for the customer and to determine if the Garrison is adequately providing for the needs of those who work, play and live on the installation. For more information, contact Angela Banks, customer services officer, at 684-1750 or e-mail angela.banks2@us.army.mil.
The Casualty Assistance Office continually seeks feedback from customers on the training CAO provides throughout the year.
CAO accounts for just less than a quarter of the submissions received through the Interactive Customer Evaluation system about the Directorate of Human Resources. DHR receives more ICE submissions than any other Fort Leavenworth Garrison organization. In the previous 12 months, CAO has received 602 submissions and has a 100 percent satisfaction rating.
One patron commented, “Excellent job by all instructors. Very good atmosphere instructing on a tough topic. Having people make presentations who are actual survivors or casualty assistance officers is very valuable and helpful. Good job by everyone involved in answering questions.”
Another stated, “Videos were excellent. Instructor made the class interesting and easy to understand. Walking through paperwork was very helpful. This was excellent training regardless of ever having to perform duty or not. It opened my eyes to what surviving families go through. It made me think about what I need to discuss with my family.”
ICE can make a difference. It is a major component to providing individual feedback as part of the Customer Management Services program. It provides direct feedback of services received by individuals and promotes rapid interaction between service providers and the customer.
ICE is accessible online through various Fort Leavenworth websites. Any customer can click on the ICE logo to be forwarded to the Fort Leavenworth ICE website. Customers can also visit https://ice.disa.mil. The ICE system is monitored daily to ensure customers requesting a response receive their response within three working days.
Customer Management Services program includes the Interactive Customer Evaluation and Community FIRST (Feedback, Issues, Resolutions, Solutions, Today) systems to provide a voice for the customer and to determine if the Garrison is adequately providing for the needs of those who work, play and live on the installation. For more information, contact Angela Banks, customer services officer, at 684-1750 or e-mail angela.banks2@us.army.mil.
