Brunner Skeet, Trap Range seeks ICE feedback

Voice of the Customer

By Angela Banks
Posted Nov 17, 2011 @ 12:39 PM
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Brunner Skeet and Trap Range continually seeks feedback from customers through the Interactive Customer Evaluation system, but it has received few submissions over the past year. The activity has not received enough submissions to provide a statistically relevant consensus on feedback.
Among the few submissions received, one commented, “This place was awesome, not bad prices.”
Another stated, “This past Saturday, I had the opportunity to participate in the Women’s Skeet Shooting Clinic at Brunner Range. I haven’t had this much fun in years! All the ladies in my group commented on how great the teacher was. I will definitely be back for more lessons!”
Jeff Honey, recreation manager for the Directorate of Family and Morale, Welfare and Recreation\, said, “As winter approaches we realize less patrons will utilize the outdoor facility, however, feedback on services at the range are still encouraged.”
Honey said that hunters make use of the facility to warm up for the upland gamebird season, as well as those shooters who enjoy skeet and trap as a sport.
Brunner Range is open to the public from noon until 8 p.m. Wednesday and Thursday, and from 10 a.m. to 5 p.m. Saturday and Sunday. The range is on Sheridan Drive, easily accessed from Hancock Avenue. Free skeet lessons are available to beginners and experienced shooters. Shooters pay only for targets and ammunition. Free skeet lessons are available at 9 a.m. every Saturday and Sunday and by appointment. Lessons are available for spouses at 10 a.m. every Wednesday and Thursday by appointment. Call 651-8132 for more information.
ICE can make a difference. It is a major component to providing individual feedback as part of the Customer Management Services program. It provides direct feedback of services received by individuals and promotes rapid interaction between service providers and the customer.
ICE is accessible online through various Fort Leavenworth websites. Any customer can click on the ICE logo to be forwarded to the Fort Leavenworth ICE website. Customers can also visit https://ice.disa.mil. The ICE system is monitored daily to ensure customers requesting a response receive their response within three working days.
Customer Management Services program includes the Interactive Customer Evaluation and Community FIRST (Feedback, Issues, Resolutions, Solutions, Today) systems to provide a voice for the customer and to determine if the Garrison is adequately providing for the needs of those who work, play and live on the installation. For more information, contact Angela Banks, customer services officer, at 684-1750 or e-mail angela.banks2@us.army.mil.

Brunner Skeet and Trap Range continually seeks feedback from customers through the Interactive Customer Evaluation system, but it has received few submissions over the past year. The activity has not received enough submissions to provide a statistically relevant consensus on feedback.
Among the few submissions received, one commented, “This place was awesome, not bad prices.”
Another stated, “This past Saturday, I had the opportunity to participate in the Women’s Skeet Shooting Clinic at Brunner Range. I haven’t had this much fun in years! All the ladies in my group commented on how great the teacher was. I will definitely be back for more lessons!”
Jeff Honey, recreation manager for the Directorate of Family and Morale, Welfare and Recreation\, said, “As winter approaches we realize less patrons will utilize the outdoor facility, however, feedback on services at the range are still encouraged.”
Honey said that hunters make use of the facility to warm up for the upland gamebird season, as well as those shooters who enjoy skeet and trap as a sport.
Brunner Range is open to the public from noon until 8 p.m. Wednesday and Thursday, and from 10 a.m. to 5 p.m. Saturday and Sunday. The range is on Sheridan Drive, easily accessed from Hancock Avenue. Free skeet lessons are available to beginners and experienced shooters. Shooters pay only for targets and ammunition. Free skeet lessons are available at 9 a.m. every Saturday and Sunday and by appointment. Lessons are available for spouses at 10 a.m. every Wednesday and Thursday by appointment. Call 651-8132 for more information.
ICE can make a difference. It is a major component to providing individual feedback as part of the Customer Management Services program. It provides direct feedback of services received by individuals and promotes rapid interaction between service providers and the customer.
ICE is accessible online through various Fort Leavenworth websites. Any customer can click on the ICE logo to be forwarded to the Fort Leavenworth ICE website. Customers can also visit https://ice.disa.mil. The ICE system is monitored daily to ensure customers requesting a response receive their response within three working days.
Customer Management Services program includes the Interactive Customer Evaluation and Community FIRST (Feedback, Issues, Resolutions, Solutions, Today) systems to provide a voice for the customer and to determine if the Garrison is adequately providing for the needs of those who work, play and live on the installation. For more information, contact Angela Banks, customer services officer, at 684-1750 or e-mail angela.banks2@us.army.mil.

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