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The Interactive Customer Evaluation system obtains more feedback than any other feedback mechanism available on the installation, however, not all feedback on issues can be rectified through the system.
Feedback about issues that are beyond the scope of ICE often comes from mayors’ meetings, employee roundtables, Garrison all-hands beifings and personal e-mails. ICE submissions that appear systemic in nature are also added to the Community FIRST system.
Community FIRST (Feedback, Issues, Resolutions, Solutions, Today) is a structured process for obtaining, vetting, prioritizing and resolving installation-level issues that cannot be addressed through the ICE system because of their complexity. Issues can be added or removed at any time as the responsible organization works to resolve the issue.
Currently, there are 36 issues being worked. Six of those issues are from the 2010 Army Family Action Plan symposium. Mayors representing the various villages on the installation have identified six more issues. The Child and Youth Council meeting identified six issues in March that are still being worked. More issues were provided through other forums, including e-mails sent directly to the Garrison commander.
Parking at the Child Development Center is an ongoing issue, which was presented almost a year ago at the AFAP conference. Parents dropping their children off for daily care shared their frustration with the lack of nearby parking.
Several steps were taken to resolve the issue until more parking could be constructed. Meetings were moved out of the Army Education Center in the lower level of the CDC. The Frontier Conference Center reopened, allowing more meeting space on the installation that can accommodate more groups. Additional parking was made behind the CDC building for employees.
Recently, more than 15 parking spaces and a sidewalk were added in front of the CDC. There are now about 30 spaces within safe walking distance available to parents dropping off their children. Another sidewalk is being added that will connect to the parking lot of the new facility to the north. Additional parking is being constructed in the north parking lot for Army Education Center patrons.
“Parents are thrilled that they now have additional parking in the front of the building,” said Kimberly Montague, CDC director. “We are happy that we have been able to provide it to them.”
Since Oct. 1, 2010, 95 issues have been addressed and are considered resolved. Before any issue is considered complete, Customer Management Services attempts to verify that the necessary work has been completed and the customer notified. The goal is to provide satisfactory answers for the customer, but that is not always the case. Only the Garrison commander can deem an issue complete or unattainable.
Customer Management Services program includes the Interactive Customer Evaluation and Community FIRST systems to provide a voice for the customer and to determine if the Garrison is adequately providing for the needs of those who work, play and live on the installation. For more information, contact Angela Banks, customer services officer, at 684-1750 or e-mail angela.banks2@us.army.mil.
The Interactive Customer Evaluation system obtains more feedback than any other feedback mechanism available on the installation, however, not all feedback on issues can be rectified through the system.
Feedback about issues that are beyond the scope of ICE often comes from mayors’ meetings, employee roundtables, Garrison all-hands beifings and personal e-mails. ICE submissions that appear systemic in nature are also added to the Community FIRST system.
Community FIRST (Feedback, Issues, Resolutions, Solutions, Today) is a structured process for obtaining, vetting, prioritizing and resolving installation-level issues that cannot be addressed through the ICE system because of their complexity. Issues can be added or removed at any time as the responsible organization works to resolve the issue.
Currently, there are 36 issues being worked. Six of those issues are from the 2010 Army Family Action Plan symposium. Mayors representing the various villages on the installation have identified six more issues. The Child and Youth Council meeting identified six issues in March that are still being worked. More issues were provided through other forums, including e-mails sent directly to the Garrison commander.
Parking at the Child Development Center is an ongoing issue, which was presented almost a year ago at the AFAP conference. Parents dropping their children off for daily care shared their frustration with the lack of nearby parking.
Several steps were taken to resolve the issue until more parking could be constructed. Meetings were moved out of the Army Education Center in the lower level of the CDC. The Frontier Conference Center reopened, allowing more meeting space on the installation that can accommodate more groups. Additional parking was made behind the CDC building for employees.
Recently, more than 15 parking spaces and a sidewalk were added in front of the CDC. There are now about 30 spaces within safe walking distance available to parents dropping off their children. Another sidewalk is being added that will connect to the parking lot of the new facility to the north. Additional parking is being constructed in the north parking lot for Army Education Center patrons.
“Parents are thrilled that they now have additional parking in the front of the building,” said Kimberly Montague, CDC director. “We are happy that we have been able to provide it to them.”
Since Oct. 1, 2010, 95 issues have been addressed and are considered resolved. Before any issue is considered complete, Customer Management Services attempts to verify that the necessary work has been completed and the customer notified. The goal is to provide satisfactory answers for the customer, but that is not always the case. Only the Garrison commander can deem an issue complete or unattainable.
Customer Management Services program includes the Interactive Customer Evaluation and Community FIRST systems to provide a voice for the customer and to determine if the Garrison is adequately providing for the needs of those who work, play and live on the installation. For more information, contact Angela Banks, customer services officer, at 684-1750 or e-mail angela.banks2@us.army.mil.
