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There were 292 submissions to the Interactive Customer Evaluation system in December. Submissions yielded an 85 percent satisfaction rating for the entire Garrison, short of the goal of 93 percent.
The goal for fiscal year 2012 for Garrison service providers is 6,300 ICE submissions. The number of submissions is an important key in understanding customer satisfaction. Some service providers still do not receive enough submissions to provide statistically accurate satisfaction ratings.
The Garrison’s goal number of ICE submissions is derived from historical data, and the number of employees and customers of a specific service provider. Installations of comparable size and mission are also considered in determining ICE submission goals for service providers at Fort Leavenworth. The goal for December was 529 ICE submissions.
The Directorate of Human Resources continues to receive the most submissions with 79 submissions in December, with a satisfaction rating of 97 percent.
With 75 submissions, the Directorate of Family and Morale, Welfare and Recreation received a satisfaction rating of 75 percent.
The Directorate of Logistics and Public Works received 59 submissions and a satisfaction of 90 percent.
The Directorate of Emergency Services received 25 submissions yielding a 92 percent satisfaction for the month.
The Directorate of Plans, Training and Mobilization received 14 submissions and continues to maintain a 100 percent satisfaction rating.
Many service providers do not receive regular feedback through the ICE system. Among those are the Non-Appropriated Fund Personnel Center, Staff Judge Advocate, Equal Employment Opportunity, Public Affairs Office and the Garrison Safety Office.
Customers are encouraged to use the ICE system to leave their feedback whether they receive positive or negative service. They are also encouraged to share ideas and suggestions.
ICE is accessible online through various Fort Leavenworth websites. Any customer can click on the ICE logo to be forwarded to the Fort Leavenworth ICE website. Customers can also visit https://ice.disa.mil. The ICE system is monitored daily to ensure customers requesting a response receive a response within three working days.
The ICE system provides a voice for the customer and was established to determine if the Garrison is adequately providing the needs of those who work, play and live on the installation in making Fort Leavenworth the best hometown in the Army. For more information, contact Angela Banks, program and management analyst in the Plans, Analysis and Integration Office at 684-1750 or e-mail angela.banks2 @us.army.mil.
There were 292 submissions to the Interactive Customer Evaluation system in December. Submissions yielded an 85 percent satisfaction rating for the entire Garrison, short of the goal of 93 percent.
The goal for fiscal year 2012 for Garrison service providers is 6,300 ICE submissions. The number of submissions is an important key in understanding customer satisfaction. Some service providers still do not receive enough submissions to provide statistically accurate satisfaction ratings.
The Garrison’s goal number of ICE submissions is derived from historical data, and the number of employees and customers of a specific service provider. Installations of comparable size and mission are also considered in determining ICE submission goals for service providers at Fort Leavenworth. The goal for December was 529 ICE submissions.
The Directorate of Human Resources continues to receive the most submissions with 79 submissions in December, with a satisfaction rating of 97 percent.
With 75 submissions, the Directorate of Family and Morale, Welfare and Recreation received a satisfaction rating of 75 percent.
The Directorate of Logistics and Public Works received 59 submissions and a satisfaction of 90 percent.
The Directorate of Emergency Services received 25 submissions yielding a 92 percent satisfaction for the month.
The Directorate of Plans, Training and Mobilization received 14 submissions and continues to maintain a 100 percent satisfaction rating.
Many service providers do not receive regular feedback through the ICE system. Among those are the Non-Appropriated Fund Personnel Center, Staff Judge Advocate, Equal Employment Opportunity, Public Affairs Office and the Garrison Safety Office.
Customers are encouraged to use the ICE system to leave their feedback whether they receive positive or negative service. They are also encouraged to share ideas and suggestions.
ICE is accessible online through various Fort Leavenworth websites. Any customer can click on the ICE logo to be forwarded to the Fort Leavenworth ICE website. Customers can also visit https://ice.disa.mil. The ICE system is monitored daily to ensure customers requesting a response receive a response within three working days.
The ICE system provides a voice for the customer and was established to determine if the Garrison is adequately providing the needs of those who work, play and live on the installation in making Fort Leavenworth the best hometown in the Army. For more information, contact Angela Banks, program and management analyst in the Plans, Analysis and Integration Office at 684-1750 or e-mail angela.banks2 @us.army.mil.
