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In the month of July, it is anticipated there will be more than 380 submissions to the Interactive Customer Evaluation system for Garrison service providers. The goal number of submission in July was 692 submissions. In July 2010, 312 submissions were received. Submissions for the month are likely to yield a 93 percent satisfaction rating for the entire Garrison, on target with the Garrison goal.
The goal for fiscal year 2011 for Garrison service providers is 7,500 ICE submissions. That goal may not be reached, but an increase in submissions over fiscal year 2010 is expected. The number of submissions is an important key in understanding customer satisfaction. Some service providers still do not receive enough submissions to provide statistically accurate satisfaction ratings. The goal number of submissions is derived from historical data, and the number of employees and customers of a specific service provider. Installations of comparable size and mission are also considered in determining submission goals for service providers at Fort Leavenworth.
Many service providers do not receive regular feedback through the ICE system. Among those include Non-Appropriated Fund Personnel Center, Staff Judge Advocate, Equal Employment Opportunity, Public Affairs and the Garrison Safety office. Customers are encouraged to use the ICE system to leave their feedback whether they received positive or negative service.
Installation Management Command is also now in ICE. Go to https://ice.disa.mil and search for IMCOM Headquarters in San Antonio. More than 25 service providers are listed.
ICE is accessible online through various Fort Leavenworth Web sites. Any customer can click on the ICE logo to be forwarded to the Fort Leavenworth ICE website. Customers may also visit https://ice.disa.mil. The ICE system is monitored daily to ensure customers requesting a response receive their response within three working days.
The ICE system provides a voice for the customer and was established to determine if the Garrison is adequately providing for the needs of those who work, play and live on the installation. For more information, contact Angela Banks, program and management analyst in the Plans, Analysis and Integration Office at 684-1750, or e-mail angela.banks2@us.army.mil.
In the month of July, it is anticipated there will be more than 380 submissions to the Interactive Customer Evaluation system for Garrison service providers. The goal number of submission in July was 692 submissions. In July 2010, 312 submissions were received. Submissions for the month are likely to yield a 93 percent satisfaction rating for the entire Garrison, on target with the Garrison goal.
The goal for fiscal year 2011 for Garrison service providers is 7,500 ICE submissions. That goal may not be reached, but an increase in submissions over fiscal year 2010 is expected. The number of submissions is an important key in understanding customer satisfaction. Some service providers still do not receive enough submissions to provide statistically accurate satisfaction ratings. The goal number of submissions is derived from historical data, and the number of employees and customers of a specific service provider. Installations of comparable size and mission are also considered in determining submission goals for service providers at Fort Leavenworth.
Many service providers do not receive regular feedback through the ICE system. Among those include Non-Appropriated Fund Personnel Center, Staff Judge Advocate, Equal Employment Opportunity, Public Affairs and the Garrison Safety office. Customers are encouraged to use the ICE system to leave their feedback whether they received positive or negative service.
Installation Management Command is also now in ICE. Go to https://ice.disa.mil and search for IMCOM Headquarters in San Antonio. More than 25 service providers are listed.
ICE is accessible online through various Fort Leavenworth Web sites. Any customer can click on the ICE logo to be forwarded to the Fort Leavenworth ICE website. Customers may also visit https://ice.disa.mil. The ICE system is monitored daily to ensure customers requesting a response receive their response within three working days.
The ICE system provides a voice for the customer and was established to determine if the Garrison is adequately providing for the needs of those who work, play and live on the installation. For more information, contact Angela Banks, program and management analyst in the Plans, Analysis and Integration Office at 684-1750, or e-mail angela.banks2@us.army.mil.
