|
|
|
In August 2010, the U.S. Army Installation Management Command and the privatized housing partners agreed on the “Residents Bill of Rights” as part of the Army Family Action Plan. Army leaders collected suggestions and recommendations from Soldiers and their families to make the housing processes more efficient and consistent. This agreement standardizes procedures in an effort to provide and guarantee an exceptional level of customer service.
The satisfaction of all residents is extremely important to Fort Leavenworth Frontier Heritage Communities. High quality customer service helps create loyalty and trust. One of the many reasons for the Residents Bill of Rights is to give residents a clear understanding of how to obtain service and get answers to questions they have.
Residents with any issues or concerns regarding their housing need to take the proper steps to get them resolved in a quick and timely manner. For example, maintenance issues, such as a leaky faucet or landscape concerns, should be referred to the maintenance department at (913) 651-3838. The lease agreement makes it the resident’s responsibility to report all maintenance issues and known requirements.
Residents with other housing issues are encouraged to contact the FLFHC office at (913) 682-6300. The FLFHC team will take all steps necessary to resolve the issue.
Residents who feel their needs have not been met or are not satisfied with level of service they received should ask to speak with management.
FLFHC is committed to providing superior customer service in support of the Army Family Covenant. FLFHC also strives to provide honest and straightforward communication. Residents are welcome to contact the FLFHC office anytime with any questions they may have.
Office contest
Stop by the FLFHC offices at 549 Kearney Ave. by Oct. 27 to participate in the Halloween office contest. Guess how many Halloween treats are in the jar and have a chance at winning it. The winner will be announced Oct. 29.
Halloweenie Roast
Join FLFHC and the Fort Leavenworth Fire Department for the fifth annual Halloweenie Roast. This free event is 4-6 p.m. Oct. 31 at Fire Station No. 2 on Biddle Boulevard across from Trails West Golf Course. Bring the little ghosts and goblins and enjoy free hotdogs, chips, drinks and a costume contest. Pets will also have an opportunity to participate and win some treats.
Costume contest schedule
Ages 0-3 — 4:15 p.m.
Ages 4-7 — 4:45 p.m.
Ages 8-14 — 5:15 p.m.
Ages 15 and older — 5:30 p.m.
Pets — 5:45 p.m.
Post-wide trick or treating is 6-8:30 p.m.
Don’t forget to stay updated with the latest news and other important information by adding FLFHC on Facebook and following on Twitter. Visit the FLFHC website at www.ftleavenworthfamily-housing.com for downloadable forms and other useful information.
For more information on any FLFHC upcoming events, contact Camri Yates at (913) 565-9806 or cyates@mmhusa.com.
Utilities Tip
Now that the weather is cooling down, try to keep the thermostat turned down to at least 68 degrees. For each degree the temperature is lowered, you will save an average of 5 percent on your heating costs.
In August 2010, the U.S. Army Installation Management Command and the privatized housing partners agreed on the “Residents Bill of Rights” as part of the Army Family Action Plan. Army leaders collected suggestions and recommendations from Soldiers and their families to make the housing processes more efficient and consistent. This agreement standardizes procedures in an effort to provide and guarantee an exceptional level of customer service.
The satisfaction of all residents is extremely important to Fort Leavenworth Frontier Heritage Communities. High quality customer service helps create loyalty and trust. One of the many reasons for the Residents Bill of Rights is to give residents a clear understanding of how to obtain service and get answers to questions they have.
Residents with any issues or concerns regarding their housing need to take the proper steps to get them resolved in a quick and timely manner. For example, maintenance issues, such as a leaky faucet or landscape concerns, should be referred to the maintenance department at (913) 651-3838. The lease agreement makes it the resident’s responsibility to report all maintenance issues and known requirements.
Residents with other housing issues are encouraged to contact the FLFHC office at (913) 682-6300. The FLFHC team will take all steps necessary to resolve the issue.
Residents who feel their needs have not been met or are not satisfied with level of service they received should ask to speak with management.
FLFHC is committed to providing superior customer service in support of the Army Family Covenant. FLFHC also strives to provide honest and straightforward communication. Residents are welcome to contact the FLFHC office anytime with any questions they may have.
Office contest
Stop by the FLFHC offices at 549 Kearney Ave. by Oct. 27 to participate in the Halloween office contest. Guess how many Halloween treats are in the jar and have a chance at winning it. The winner will be announced Oct. 29.
Halloweenie Roast
Join FLFHC and the Fort Leavenworth Fire Department for the fifth annual Halloweenie Roast. This free event is 4-6 p.m. Oct. 31 at Fire Station No. 2 on Biddle Boulevard across from Trails West Golf Course. Bring the little ghosts and goblins and enjoy free hotdogs, chips, drinks and a costume contest. Pets will also have an opportunity to participate and win some treats.
Costume contest schedule
Ages 0-3 — 4:15 p.m.
Ages 4-7 — 4:45 p.m.
Ages 8-14 — 5:15 p.m.
Ages 15 and older — 5:30 p.m.
Pets — 5:45 p.m.
Post-wide trick or treating is 6-8:30 p.m.
Don’t forget to stay updated with the latest news and other important information by adding FLFHC on Facebook and following on Twitter. Visit the FLFHC website at www.ftleavenworthfamily-housing.com for downloadable forms and other useful information.
For more information on any FLFHC upcoming events, contact Camri Yates at (913) 565-9806 or cyates@mmhusa.com.
Utilities Tip
Now that the weather is cooling down, try to keep the thermostat turned down to at least 68 degrees. For each degree the temperature is lowered, you will save an average of 5 percent on your heating costs.
