Customers will occasionally voice their concerns or provide feedback on programs and services that are not listed as a service provider in the ICE System. Those submissions are fielded by the ICE administrator and forwarded as appropriate to respective managers.
A customer recently submitted an ICE comment about trains sounding their horns when traveling through Fort Leavenworth. “Train needs to stop blowing its whistle after 8:30 p.m. … It is hard when you have small children sleeping who are being woken up by the noise.”
The customer did not provide contact information for a direct response.
Doug Cook, chief of Plans, Operations and Training for the Directorate of Plans, Training and Mobilization, explained that by federal law dating back to the early 1800s, the railroads have had a right of way through Fort Leavenworth.
“So although the installation owns the land, the railroads have travel and maintenance rights through it, basically for perpetuity,” Cook said.
The railroad gates and lights were put in place in an effort to decrease the use of the train horns, but the train engineer can still sound the horn at his or her discretion. If a dangerous situation is possible, the engineer will use the horns no matter the time of day or night.
The Federal Railroad Administration reported 1,966 collisions with motor vehicles in 2011 with 248 resulting in fatalities. On average each year more than 450 trespassers are killed on railroad tracks. Trespassers are pedestrians who choose to walk or play around railroad tracks. The tracks are considered private property and trespassers can be ticketed or fined.
ICE can make a difference. It is a major component to providing individual feedback as part of the Customer Management Services program. It provides direct feedback of services received by individuals and promotes rapid interaction between service providers and the customer. ICE is accessible online through various Fort Leavenworth websites. Any customer can click on the ICE logo to be forwarded to the Fort Leavenworth ICE website. Customers may also visit https://ice.disa.mil. The ICE system is monitored daily to ensure customers requesting a response receive their response within three working days.
The Customer Management Services program at Fort Leavenworth is a three-tiered feedback system established to determine if the Garrison is adequately providing for the needs of those who work, play and live on the installation. For more information about Customer Management Services, contact Angela Banks, customer service officer, at 684-1750, or e-mail email@example.com.